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We will accept return of products that are defective due to defects in manufacturing for 15 days from the date of delivery. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Returns for any other reason than stated above will not be accepted unless it was approved.

Defective or Damaged in Shipping Merchandise:

If you received defective or damaged product.

1- Please call or email us within 3 business days and notify us.
2- Save all packing material etc.
3- E-mail us your full name, order number, pictures of the damaged product and packaging and provide a description of the damage to product.

Once you notify us of product damaged, we will begin the claim process and resolve the issue.

All returned items are checked and tested upon arrival. If the item is reported to be in working condition and does not show any sign of damage there will be a 25% restocking fee charged. Knife Import reserves the right to refuse any return.