Non-Returnable Items
  • Blank Guns
  • Blank Pistols
  • Blank Revolvers
  • Ammo

* Blank Guns and Ammo are not returnable and non refundable.


Defective or Damaged in Shipping Merchandise:

If you receive defective or damaged product, please save all packing material and contact us within 72 business hours from receiving the order. Call us or e-mail and include your full name, order number, pictures of the damaged product, packaging, and order, and provide a description of the damage if possible. Once you notify us of product damaged in shipping, we will contact you and begin the claim process with the shipping company. 

Upon assessment of the damaged or defective product, we will finalize what to do next. One of the following circumstances may apply: 

   1. You may receive a phone. 

   2. You may receive an email. 

Do not send anything back until you receive an approval for processing. 

Upon approving a defective item replacement, we will email the customer. The email should be received within the next 24 business hours, and no longer than 48 business hours. If you think it has been more than 48 hours, please contact customer service.  The defective or damaged item should already be repackaged into the original shipping box with all original packing materials, paperwork, or other articles originally included. 
 

Once we have received and processed the Returned shipment, we will promptly reship a replacement or issue you a refund. We apologize for any inconvenience. You must return the item promptly within 10 business days. We value your patience and please do not hesitate to call or email us if you have further questions. 

All returned items will be tested upon arrival. If the item is reported to be in sound working order there will be a 25% restocking fee charged to you. Knife Import reserves the right to refuse any returns.